D&P is the charge for catalog and internet order processing, item
selection, packaging, processing, transport and handling. Special delivery
requests, including specification of carrier and/or future delivery dates, may
include additional charges. Delivery times are not guaranteed, notwithstanding
additional charges, but our best approximation and will vary with specific
requests, such as gift box, gift wrap and monogramming. Shipments and
deliveries occur only on weekdays. D&P is subject to change and will be
determined at time of order and subject to the following:
Standard Delivery
Unless an expedited service is requested, your order should arrive in
approximately 5-7 business days after shipping if ordered by 12:00 noon (CST).
Two-Day Delivery
If requested, add $10.00 to standard D&P. Your order should arrive in 2
business days after shipping if ordered by 12:00 noon (CST). Please note
two-day orders placed after 12:00 noon (CST) Friday, or on Saturday or Sunday
will be processed Monday and should arrive in 2 business days after shipping.
Some heavy or bulky items may not qualify for this service. A signature may be
required and additional charges may be assessed if more than one attempt is
made for delivery. Some zip codes are not available for this service.
Overnight Delivery
If requested, add $17.00 to standard D&P. Your order should arrive the next
business day after shipping if ordered by 12:00 noon (CST). Please note
overnight orders placed after 12:00 noon (CST) Friday, or on Saturday or Sunday
will be processed Monday and should arrive the next business day after
shipping. Some heavy or bulky items may not qualify for this service. A
signature may be required and additional charges may be assessed if more than
one attempt is made for delivery. Some zip codes are not available for this
service.
Alaska, Hawaii, Puerto Rico and
Guam Deliveries
Add $5.00 to the applicable D&P charges. Your order should arrive in approximately 7 to 10 business days
if ordered by 12:00 noon (CST).
International Deliveries
(Catalog) A base delivery charge will be quoted at the
time of order placement that could be amended at a later date for additional
charges in the foreign country. Delivery transit days to the recipient will
vary depending upon the destination country. Duties and taxes will be the
responsibility of the recipient.
(Online) At this time, we are only able to allow online orders for Canadian
addresses. It is not possible to specify any other international destination or
U.S. territory when placing an order online. However, you may have your Flakeedesigns.com
purchase shipped to an international address by calling 503-757-5238.
Additional Address
Please add $8.00 to the applicable D&P charges for each additional delivery
address.
Items ordered together may be delivered separately, and the D&P
will be allocated over shipments but not necessarily evenly. Some orders
may require more than one package to ship; for these shipments the
additional charge for two-day and overnight deliveries would be a per
package charge.
Returns may affect final D&P charges. D&P charges are not
refundable unless merchandise is damaged or defective. Returns for reasons
due to Flake E. Designs will receive D&P credit as D&P was
allocated, which may result in a final D&P charge after return that
differs from quoted rates.
Orders of multiple items from different catalogs will result in
D&P from the table in the most current catalog, as D&P tables may
vary from catalog to catalog.
D&P may vary between catalog orders and internet orders.
Certain items requiring special delivery have D&P charges
indicated in parentheses after the price. For those items only, the amount
in parentheses is the total delivery charge for that item.
Certain consumer commodities are considered hazardous materials,
such as aerosols, nail polish, fragrances and other alcohol based
products. Our policy is to ship these items as standard D&P to U.S.
locations and to prohibit the shipping to international locations,
including APO/FPO addresses, Puerto Rico and Guam.
If you request to change the destination address of a shipment in
route, an additional charge may be assessed.
The following processing and delivery costs are for merchandise
pictured and described on our web site; they do not apply to Catalog Order
purchases. Costs are calculated according to the total cost of the merchandise
in your order. All prices are expressed in U.S. currency.
Merchandise Total**
Standard
Two-day
Overnight
25.00 and under
5.50
15.50
22.50
25.01
- 50.00
8.50
18.50
25.50
50.01
- 100.00
11.00
21.00
28.00
100.01 - 200.00
14.50
24.50
31.50
200.01 - 300.00
16.50
26.50
33.50
300.01 - 500.00
19.00
29.00
36.00
500.01 - 700.00
22.00
32.00
39.00
700.01 and over
24.00
34.00
41.00
**Total value of merchandise before tax or other charges.
Delivery to Post Office Boxes
Second-day and next-day shipping is not available to post office boxes. All
standard deliveries to P.O. Boxes will be shipped via parcel post. Please feel to
contact us if you have any questions regarding when you will receive your order.
Drop Ship Items
Drop ship items are shipped directly from the manufacturer to your door.
Second-day and next-day shipping are not available on these items. Additional
time should be allowed for processing the order, and heavy items may take up to
four to six weeks for delivery. Please feel free to contact us if you have any
questions regarding when you will receive your order.
Returns & exchanges
If you have any questions, please contact Flake E. Designs by
calling 503-757-5238 or emailing
8139 SW 134th Drive
Portland, OR 97236
We want you to be completely happy with your order. If you
are unsatisfied for any reason, we will gladly accept your timely return of
unworn, unwashed, or defective merchandise for a full refund of the original
purchase price.
Returned merchandise should include the vendor packaging and be in the same
condition as when it was received. Used merchandise cannot be returned unless
defective. Items returned after 60 days might be subject to a reduced refund if
not in its original vendor packaging, in salable condition and/or if the
merchandise has been marked down in the intervening time period. A pick-up fee
might apply to returns of large and/or heavy items.
Please allow two to three weeks for the processing of your
return.
By Mail
On the front of your packing slip (enclosed with your purchase), note the
reason(s) for return and whether you wish to exchange it, credit the price
toward another Flake E. Designs purchase, or receive a refund. Enclose your
packing slip with the item and ship, prepaid and insured, to:
Flake E. Designs
c/o Returns
Dept
8139 SW 134th Drive
Portland, OR 97236
Price adjustments
Prices are subject to change. Excluding LAST CALL ONLINE
CLEARANCE merchandise, we offer a one-time (single order) refund or adjustment
for items purchased within 10 days of a price adjustment. This includes
permanent Sale items and excludes temporary special promotion items and LAST
CALL ONLINE CLEARANCE items. For questions and adjustments call 503-757-5238.
We work hard to ensure the accuracy of pricing on Flakeedesigns.com,
but despite our best efforts, pricing errors may occur.
If an item's correct price is lower than our stated price, we will
charge you the lower amount when your order is shipped.
If an item's correct price is higher than our stated price, we
will, at our discretion, contact you for instructions before shipping. If
we are unable to contact you after 15 days we will cancel your order and
notify you of such cancellation.
We reserve the right to limit quantities ordered.
Credit card use
Flake E. Designs accepts the following credit cards for online purchases:
VISA
MasterCard
Discover
Credit Cards: The total dollar amount of your order is allocated at the time
your card is approved, although payment (transfer of funds) does not occur
until the order ships. If the amount charged exceeds your credit limit,
your order will be automatically canceled.
Debit Cards: Payment is
deducted from your account at the time your card is approved. A receipt is
included with each order.
Sales tax
Sales tax is automatically applied to your FlakeeDesigns.com order in accordance
with individual state regulations if your shipping address is in one of the
following states: AZ, CA, CO, FL, GA, HI, IL, MA, MD, MI, MN, MO, NC, NJ, NV,
NY, PA, TX, VA, or the District of Columbia.
Sales tax is automatically applied to D&P charges in accordance with
individual state regulations if your shipping address is in one of the
following states: CA, CO, FL, GA, HI, MD, MI, MN, MO, NJ, NV, NY, NC, PA, TX,
VA, or the District of Columbia. d
